Contact Us
Got a question about how sweepstakes casinos work, spotted something out of date on one of our reviews, or just want to flag a new operator we should look at? This page explains how to reach the proclickexchange.com team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to be specific. If your message relates to a particular platform from our list of sweepstakes and social casinos, let us know which one and what the issue is — a broken link, an outdated bonus term, a state that's no longer listed, or anything similar.
What we can help with
- Corrections or updates to information on our reviews and comparison tables
- Suggestions for social casinos or sweepstakes platforms we haven't covered yet
- General questions about how the sweepstakes model works — Gold Coins versus Sweepstakes Coins, no-purchase entry, or redemption basics
- Feedback on your own experience with a platform we've reviewed
- Reports of dead links, incorrect ratings, or anything that reads as unclear
What we can't help with
We're an independent research and comparison site — we don't operate any of the casinos listed here, so we can't access your account, process a redemption, verify your identity, or resolve a payment dispute. Those requests need to go directly to the support team of the specific platform, usually reachable through your account dashboard or the operator's own help centre.
We also can't offer legal or tax advice. State rules around sweepstakes promotions change fairly often, and eligibility can vary by operator as well as by state, so if you have a specific question about whether a platform is available where you live, or how a prize redemption might be taxed, it's worth checking the operator's own terms or speaking with a qualified professional.
Before you write in about account or redemption issues
A few things tend to speed up the process if your query relates to a specific operator:
- Have your account email and username ready — this is usually the first thing support teams ask for
- Check whether identity verification is complete, since most platforms require a government-issued ID and matching account details before releasing a redemption
- Confirm you've met any stated minimum redemption threshold, as these vary by operator
- Review the platform's own terms and conditions page for processing times and payment methods, since these differ between sites
If you're weighing up whether to play at all, our responsible gambling page has resources worth reading first, and our terms and conditions page covers how we operate this site, including our approach to independence and disclosure.
A note on accuracy
We rely on publicly available information, operator terms, and reader feedback to keep our content current, but sweepstakes casino offers, eligible states, and bonus terms can change without much notice. If you spot something that looks wrong or out of date, telling us directly is genuinely the fastest way to get it fixed — we'd rather hear it from a reader than leave outdated information live.
Want to know more about who's behind this site and how we put our reviews together? That's covered on our about us page.